About Us
Welcome to the Lair of Luxury — LUX LAIR
Your ultimate destination for luxury goods at unbeatable prices.
At LUX LAIR, we pride ourselves on offering an unparalleled selection of designer handbags, clothing, shoes, and accessories from the world's most coveted brands. Founded in 2015 by leadership with over a decade of industry experience, LUX LAIR is inspired by the savvy, fashion-forward shopper who demands style, quality, and value.
Who We Are: LUX LAIR is a premier luxury goods outlet, offering exceptional value on designer items for both men and women. Our curated collection includes past-season, closeout, and overstock goods, all sourced through exclusive relationships with brands, authorized dealers, and trusted independent distributors.
While we primarily operate as an outlet store, all of our merchandise is brand new and first quality, unless explicitly marked as 'Pre-Owned' in the title. We never sell factory seconds, irregular items, or imperfect goods.
Our Promise: Authenticity is at the heart of everything we do. Every item sold at LUX LAIR is guaranteed to be 100% genuine and rigorously verified, ensuring that you shop with absolute confidence.
Why Choose Us:
- Exceptional Value: By leveraging our exclusive supplier relationships, we secure premium products at a fraction of their original price and pass these savings directly to you.
- Diverse Selection: Our ever-changing inventory means there's always something new to discover in the Lair of Luxury.
- Customer-Centric Approach: We prioritize your satisfaction, offering a seamless shopping experience from browsing to delivery.
LUX LAIR is a proud member of the Better Business Bureau with an A+ Rating, the highest rating given to businesses, and has maintained this rating since 2015. We welcome you to verify our status by clicking on the logo below or visiting bbb.org.
All of our merchandise is guaranteed 100% authentic and our new items come complete with their accompanying authenticity cards, tags, dust covers, etc. We offer a lifetime money-back guarantee on the authenticity of all our merchandise and a one-year limited warranty on all of our bags and wallets.
We are proud to be the only multi-brand designer retailer to offer a one-year limited warranty on all our new bags and wallets.
If you are not completely satisfied with your purchase—for any reason—simply return the unused item to us in its original condition using our free return label*, within 30 days of receipt, for a full refund or an exchange...it's that simple. We offer a no-hassle return policy.
*free return label applies to US orders only.
TOP-RATED ON GOOGLE, TRUSTPILOT & MORE
We're proudly recognized as a Google Top Quality Store and rated Excellent on TrustPilot with 4.5/5 stars. Read more about our awards and accolades on our reviews page.
Our headquarters are proudly located in the heart of downtown Minneapolis, MN within the historic Minneapolis Grain Exchange building at:
400 South 4th Street
Suite 401M-115
Minneapolis, MN 55415
United States
Phone: 1-800-701-2841 (toll-free)
Fax: 1-800-701-2841
E-mail: service@luxlair.com
Lastly, our friendly and knowledgeable customer service team is available to assist you via phone, email and live chat. We encourage you to contact us with any questions, comments, or concerns that you may have.
Happy hunting!