Authenticity & Warranty
We understand many people are leery of buying luxury goods online for fear of them not being authentic. We want you to know, this will NEVER happen with us.
All of the merchandise we sell is guaranteed to be 100% authentic.
We acquire our inventory directly from the brands, their authorized dealers or trusted independent vendors only. Every item we carry has undergone rigorous inspection and been certified authentic by our team of professional authenticators. All new items have their original tags and any accompanying authenticity cards, dust covers, etc. In addition, the serial numbers on all of our products are fully verifiable with the brands.
serial numbers on our goods are fully verifiable with the brands
We always welcome you to have our merchandise authenticated, either by taking it to its respective brand store, sending it to the manufacturer, or having a professional authentication done.
We stand behind the authenticity of our merchandise with a lifetime money-back guarantee—the strongest in the industry.
What does that mean? It means that if any item purchased from our site is ever deemed inauthentic—by the brand or a well-recognized authentication expert (documentation required)—we will take it back and offer a full refund, including any shipping and authentication costs. 10 days from now, 10 months from now, or 10+ years from now—we're that confident.
We have been in business since 2015 and have built a reputation as a trusted reseller of luxury goods by ensuring that our merchandise is always 100% authentic. We have earned an A+ Rating with the Better Business Bureau, the highest rating given to businesses, and are partnered with and supply many of the leading sites which sell luxury designer goods today. Don't take our word for it, read our independent, 3rd party customer reviews and see for yourself.
ONE-YEAR LIMITED WARRANTY
LUX LAIR is proud to offer a one-year limited warranty on all of our new handbags, backpacks and wallets. This warranty is good for a one (1) year period, effective from the date you receive the product, as indicated by the shipping tracking number. LUX LAIR's one-year limited warranty warrants your product against all defects in materials and workmanship only. This warranty neither covers damage incurred from normal wear and tear nor damage resulting from obvious misuse. Products covered by this warranty will be repaired or replaced, at our discretion, free of charge. This warranty is only valid for the original purchasing party, as indicated by either the billing or shipping address on the order, and cannot be transferred if the product has been resold, given away, etc.
To file a claim, contact our warranty claims department via email (warranty@luxlair.com) or phone (1-800-701-2041). Please provide either your order number and/or the first and last name by whom the order was placed, along with a brief description of the issue and photos. If your claim is approved, you will be issued a RMA code. Send your product along with the accompanying RMA code to:
LUX LAIR
Attn: Warranty Claims Dept.
400 South 4th Street
Suite 401M-115
Minneapolis, MN 55415
Note: If your product is damaged and is not covered by our warranty, we can put you into contact with a well-reputed source to have your item repaired.